Conflict Resolution - Shifting Perspective

This training empowers leaders and teams to approach conflict productively and resolve workplace issues with confidence. We'll teach you to view conflict as an opportunity for communication, not something to avoid.

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Your leaders will learn the core dynamics of conflict in the workplace and how to use a curiosity-driven approach to navigate difficult conversations. Through proven models and effective communication techniques, we'll equip you to move through issues and build trust and mutual respect among all parties involved. This course provides the essential skills to turn tension into a catalyst for stronger team relationships.

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Learning Objectives: 

• Understand interpersonal conflict dynamics and the common reasons why issues arise.

• Shift perspectives on conflict resolution to see it as an opportunity for growth and stronger connections.

• Learn proven models of communication to apply in high-stakes conversations.

• Navigate one-on-one conflict resolution strategies with former peers and direct reports.